Metrics


Topic Replies Activity
About the Metrics category 1 March 8, 2017
8 Customer Feedback Myths That Need To Be Busted 1 May 29, 2018
Using Google Analytics with your Zendesk Help Center 1 January 24, 2018
Understanding Customer Effort Score – Zach Bouzan-Kaloustian – Medium 1 January 2, 2018
Customer Service and Support Reporting Examples 1 December 20, 2017
Create reports that drive real business results 1 December 20, 2017
Data Literacy Lessons - Geckoboard 1 December 1, 2017
7 Essential Customer Success Metrics 1 July 6, 2017
Minimum Viable Analytics 1 July 6, 2017
3 Customer support metrics needing balance 1 July 5, 2017
Zendesk Insights Recipe List 1 June 27, 2017
Insights recipe: Agent contributions at the update level 1 June 27, 2017
Insights recipe: How many interactions do my agents have via tickets? 1 June 27, 2017
5 Steps to Define Customer Support Performance Metrics 1 June 22, 2017
27 Experts Discuss Key Customer Support Metrics That Drive Growth 1 June 15, 2017